Refund Policy

Your statutory rights are not affected by our Refund Policy. To the extent that any provision in our Refund Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Refunds Policy will be deemed inapplicable.

Refund of Subscription (if applicable)

If you are unhappy with your subscription, please let us know. Our Refunds Policy gives you 30 days to refund any subscription purchased online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund. To complete your refund, we require a receipt or proof of purchase.

Once your request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company,
it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Right to cancel

In addition to our Refunds Policy, if you are a customer in the Republic of South Africa you have the right to cancel your subscription with us and receive a full refund within 14 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer. To exercise your right to cancel the subscription you must request a refund in writing within 14 calendar days of subscribing.

Please email us on

We will refund to you the price paid for the subscription. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled subscription or, if earlier, within 14 days from the day we receive proof of your cancellation request.PMD VOIP trading as